Privacy policy

1.- Who is the controller of your data?

The controller of your personal data is MOVIN AI, S.L. (“MOVIN”), tax ID B24890451, registered office at Calle Montseny 311, CASA 5, 08329 Teià, Barcelona (Spain). MOVIN owns the Platform www.usemovin.com (the “Platform”). This Privacy Policy governs access to and use of the Platform that MOVIN makes available to internet Users interested in the Content and Services offered by MOVIN. You can contact MOVIN at rgpd@usemovin.com.

2.- Recommendations

Please read and follow these recommendations: keep your device equipped with up-to-date antivirus software against malware and spyware that may put your browsing and the information on your device at risk. Read and review this Privacy Policy and all legal texts MOVIN makes available on the Platform.

3.- Information on the data MOVIN collects through the Platform

For the Platform to work correctly, MOVIN may have access to the following data provided, where applicable, by the User: identification data (name, surname, identity document); contact data (email, phone, postal address); browsing data (IP address, device type, operating system, browser, language, pages visited, time on site and cookies or similar technologies, as described in MOVIN’s Cookie Policy); interaction data (information provided through contact forms, queries, complaints or communications with MOVIN); administrative and billing data where applicable (bank or billing data required to manage services, payments or refunds); inventory and quote-creation data (technical information derived from images and media files attached by the User); logistics and execution data for the moving service (availability preferences, origin and destination addresses, access particularities, inventory to be transported and any other specific detail needed for Partners to carry out the move); and other data the User provides through forms, surveys or communication with MOVIN.

4.- Why is MOVIN entitled to process your data?

The legal basis for processing Users’ personal data through the Platform may be: the User’s consent, where they have given express consent (including accepting this Privacy Policy and ticking the relevant boxes); performance of a contract to which the User is party (purchases, bookings, subscriptions or other services contracted through the Platform); compliance with a legal obligation (tax, accounting or fraud-prevention rules); and MOVIN’s legitimate interest, provided it does not override the User’s rights and freedoms (including analysis of Platform use, information security, fraud prevention or sending commercial communications to existing customers about similar products or services). Data are kept securely and processed with the utmost care in accordance with Regulation (EU) 2016/679 of 27 April 2016 (the GDPR). The User may withdraw consent at any time by emailing rgpd@usemovin.com, without affecting the lawfulness of processing based on consent before withdrawal.

5.- What are the purposes of processing your personal data?

MOVIN processes personal data lawfully, fairly and transparently. Purposes related to performing the service and the contractual relationship include: creating an inventory and quote by analysing images (legal basis: contract or pre-contractual measures, Art. 6.1.b GDPR); logistics management and execution of the moving service, including communicating necessary data to collaborating companies that carry out the move and then act as independent controllers (legal basis: contract, Art. 6.1.b GDPR); economic, administrative and billing management, including payment processors (legal basis: contract, Art. 6.1.b GDPR, and legal obligation, Art. 6.1.c GDPR). These data are processed while the contractual relationship lasts, without prejudice to blocking during applicable limitation periods (Art. 32 LOPDGDD). Purposes related to communications include handling queries (legitimate interest Art. 6.1.f GDPR or pre-contractual measures Art. 6.1.b GDPR) and sending commercial communications where the User has given express consent (Art. 6.1.a GDPR), until the query is resolved or consent is revoked or the right to object is exercised.

6.- Accuracy of data provided by Users

The User guarantees the accuracy of the personal data provided and undertakes to tell MOVIN of any change. The User is responsible for the truth of the data provided. MOVIN reserves the right to exclude from the services any User who has provided false data, without prejudice to other legal action. Users are advised to protect their data diligently using appropriate security tools. MOVIN will not be liable for theft, unlawful alteration or loss of data. Any change or update must be communicated to MOVIN through the means set out in this Privacy Policy.

7.- Data retention

Protecting Users’ privacy and personal data is very important to MOVIN. Only authorised staff have access to User data. Personal data are kept while the MOVIN account remains active and for the time strictly necessary for the purposes for which they were collected. Inventory and quote data from image analysis are kept for the time needed to prepare and manage the quote; if the quote does not become a contracted service, for a maximum of two (2) months from preparation or sending; if it becomes a contracted service, until the service ends and incidents are managed or for as long as needed to formulate, exercise or defend claims. Logistics and execution data are kept for the contractual relationship and afterwards for legal periods or as needed for claims. Economic and billing data are kept for the contractual relationship and afterwards for legally required tax, accounting and commercial periods. Query data are kept for as long as needed to handle and resolve the request and afterwards for claims. Commercial communications and/or newsletter data are kept until the User revokes consent, unsubscribes or objects. Afterwards, if necessary, MOVIN will keep the information blocked for legally established periods. MOVIN undertakes to secrecy and confidentiality of personal data in accordance with applicable law.

8.- Users’ rights

Users have the right to access their personal data; request rectification of inaccurate data; request erasure; request restriction of processing; object to processing; request portability; and not to be subject to decisions based solely on automated processing. These rights may be exercised by emailing rgpd@usemovin.com stating the reason for the request, or by post to Calle Montseny 311, CASA 5, 08329 Teià, Barcelona (Spain). The communication must include the User’s full name and a specific request. Without prejudice to any other administrative remedy or court action, the User has the right to lodge a complaint with a Supervisory Authority, in particular in the Member State of habitual residence, place of work or place of the alleged infringement, if they consider that processing of their personal data does not comply with the rules or their rights have not been satisfied.

9.- Data security

MOVIN has taken all measures within its reach to prevent data being used improperly, allowing access only to authorised staff. MOVIN maintains adequate security for the protection of personal data in accordance with applicable law and has established all technical means within its reach to prevent loss, misuse, alteration, unauthorised access and theft of data provided by the User through the Platform, without prejudice to informing you that internet security measures are not impregnable. MOVIN undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with applicable law. MOVIN will not be liable for damage that may arise from the User’s failure to comply with this obligation.

10.- Transfers to third parties

MOVIN informs the User that personal data may be communicated to third parties only when necessary for the correct provision of the requested services or in compliance with applicable legal obligations. In particular, data may be communicated to moving-service providers so they can carry out the contracted service. That communication is necessary to perform the contractual relationship. Once they receive the data, those companies act as independent controllers. Data may also be processed by MOVIN service providers such as financial entities, payment gateways, technology or hosting providers, in which case those third parties act as processors following MOVIN’s instructions under the corresponding data-processing contracts. In all cases MOVIN guarantees that only the data strictly necessary for each purpose are communicated, applying minimisation, confidentiality and appropriate technical and organisational measures. If certain providers process data outside the European Economic Area, MOVIN will ensure those transfers are made with the appropriate safeguards provided in applicable law, such as European Commission adequacy decisions, standard contractual clauses or equivalent mechanisms. User data will be processed exclusively for the purposes described in this Privacy Policy and will never be communicated to third parties for commercial or advertising purposes without the User’s prior express consent.

11.- Changes

MOVIN reserves the right to revise its Privacy Policy whenever it considers it appropriate. Please check this Privacy Policy regularly to read the most recent version. Any change to this Privacy Policy will be communicated to the User.

12.- Links to websites

The MOVIN Platform may include links to third-party websites, such as companies, platforms or external entities. MOVIN is not responsible for how those entities manage Users’ privacy and personal data. We recommend that the User carefully review the privacy policies and terms of use of any external website accessed through Platform links, as their conditions may differ from those established by MOVIN. Including these links does not necessarily imply MOVIN’s approval, supervision or responsibility for the content, services or privacy policies of the linked pages.

13.- Automated processing and artificial intelligence

MOVIN uses automated tools based on artificial intelligence to analyse images and media files provided by the User in order to generate initial automated estimates of the volume, characteristics and approximate cost of the moving service. This processing is based on automated processes that extract technical information from elements captured in the images, without in any case involving the direct identification of natural persons. The purpose is to improve service accuracy, optimise the User experience and make quotes faster. This processing does not produce significant legal effects or similarly significantly affect the User’s rights beyond an indicative estimate of the requested service. In certain cases these estimates may be subject to human review. MOVIN will not take decisions based solely on automated processing that produce legal effects concerning the User or similarly significantly affect them, except with applicable legal safeguards. MOVIN adopts technical and organisational measures so that automated processes follow data minimisation, purpose limitation and information security. MOVIN may process images of the interior of the User’s home or of the goods to be moved. These images may reflect information about personal objects or characteristics of the User’s environment, so MOVIN applies reinforced security and confidentiality, recommending that uploaded content be limited to what is strictly necessary and that documents, faces or third-party personal information be avoided where not needed. Images are used exclusively to generate the inventory and quote, to carry out the move correctly, and to improve the Platform as set out in this Policy. They are accessible only to MOVIN technical administrators and authorised staff of moving-service providers to the extent necessary to provide the service. They will never be used for other purposes or communicated to third parties unrelated to the service without the User’s prior consent. Images are kept for the time strictly necessary to provide the contracted service and manage possible incidents. In general they will be deleted or anonymised once the moving service has ended and the period needed to manage associated claims or liabilities has elapsed.

14.- Questions

If you have any questions about our Privacy Policy, contact us at rgpd@usemovin.com. If you consider that your rights are not properly safeguarded, you have the right to lodge a complaint with the Spanish Data Protection Agency: telephone 900 293 183; postal address C/ Jorge Juan 6, 28001 Madrid; electronic office https://sedeaepd.gob.es/sede-electronica-web/ and website https://www.aepd.es.