Question 1

Is Movin AI free to use?

Accepted Answer

Yes. You can use Movin to calculate your moving quote online, compare different moving companies and see every option at no cost. You only pay when you decide to book your move.

Question 2

Are the moving companies verified?

Accepted Answer

Yes. Every company listed on Movin AI goes through a verification process that includes licences, insurance, reputation and experience.

Question 3

Can I cancel my move?

Accepted Answer

Yes, although it depends on how far in advance you cancel and on the selected company's terms. You will see all the details before you confirm the booking.

Question 4

What if something is damaged during the move?

Accepted Answer

Every company works with insurance that covers incidents. Movin also acts as an intermediary to help you manage the situation if anything goes wrong.

Question 5

How long does it take to get a quote?

Accepted Answer

A few minutes. Upload photos and complete a few basic details. Before you know it, you will have several quotes ready to compare.

Question 6

Can I choose the moving company I prefer?

Accepted Answer

Yes. Movin AI does not assign a company automatically. You decide. You can compare options, review terms and pick the one that fits best.

Question 7

Can I pay for the move in instalments?

Accepted Answer

Yes. Movin AI offers flexible payment options so you can finance your move if you need to. The whole process happens online, securely.

Question 8

How do I register as a moving company?

Accepted Answer

Go to the company sign-up page and complete your company details. You will be asked to upload your licence and insurance documents. Our team reviews your application in 24–48 hours.

Question 9

What does it cost for companies?

Accepted Answer

There are no upfront costs or monthly fees. MOVIN charges a commission only on completed bookings. The commission rate is shown transparently in your dashboard.

Question 10

How do I receive customers?

Accepted Answer

Once your account is approved, you automatically receive customers that match your service area and capacity. You can accept or decline each request from your dashboard.

Question 11

When do I get paid?

Accepted Answer

Payments are processed weekly. The customer's payment is released to your account once the move is marked as completed, minus MOVIN's commission.

Frequently asked questions

For customers

About the process

Prices and payments

For moving companies